Services

Our Service Offering

At Pharmagraph we pride ourselves on being a customer driven company, we recognise the importance of working with our customers all the way from project conception through to project completion. We work to industry standards and offer compliance through the services we provide. Pharmagraph embraces the latest technology to deliver 21 CFR part 11 compliant solutions that are easy to use and maintain.

Offering tailored contracts that ensure these requirements are met, whilst maximising system uptime, we have a wealth of experience in supplying application specific solutions for a wide range of varied end clients; from pharmaceutical and life science to biotech industries.

Our commitment to the customer doesn’t stop at project completion; our services extend to helpline support, routine calibration and maintenance, decommissioning and data migration.

We are an ISO9001:2015 accredited company who employ highly experienced, GMP trained staff. We work with industry standard suppliers and partners employing industry proven and accepted robust measurement techniques.

We can provide on-site end to end loop calibrations for most measurements, tailored to meet specific equipment ranges.*

Our service offering includes:

Design
Design
Project Management
Project Management
System Test
System Test
Installation
Installation
Commissioning
Commissioning
Qualification
Qualification
Training
Training
Validation
Validation
Service
Service
Maintenance
Maintenance
Calibration
Calibration
Consultation
Consultation
*Exceptions apply

Technical and On-site Support

We can offer a trusted technical and on-site support service, providing the following for our customers

High first-time fix rate

High first-time fix rate

Dedicated technical support team

Dedicated technical support team; offering remote, telephone and on-site system support

Telephone support

Weekend telephone support option available

Approved sales and service supplier partnerships

Approved sales and service supplier partnerships, with access to Factory Tech Support

“Pharmagraph Engineers were extremely professional and demonstrated to be very knowledgeable about the work they carried out. They were also very attentive and available to answer any queries we had. We would be more than happy to have them back on site when needed. Five stars to both of them!”

Senior GMP Laboratory Technician, Kings College Hospital NHS Foundation Trust
Pharmagraph Logo
Head Office
Pharmagraph
39 Ivanhoe Road, Hogwood Industrial Estate
Finchampstead, Berkshire, UK
RG40 4QQ
Contact
Tel: +44 (0) 1252 861700

email: sales@pharmagraph.co.uk
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Pharmagraph is a division of Acquisition Systems Ltd. © 2020 Acquisition Systems Ltd  |  Registered in England No. 2429137  |  Registered Office: 39 Ivanhoe Road, Hogwood Industrial Estate, Finchampstead, Berkshire, RG40 4QQ