Service Technician

Service Technician

We are recuiting a Service Technician to join our team in Sandhurst.

Reporting to the team leader, the Service Technician provides calibration and service support to customers, both on-site and office based.

Roles & Responsibilities

  • Work under direction from line management or senior staff for day-to-day aspects of the Service Department in the assigned region, ensuring high standards in customer interaction, paperwork completion, submission, and timeliness.
  • Support team members as skills and knowledge allow, guiding on work practices such as GMP, compliance, and general approach.
  • Aid in the preparation and production of training materials (presentations, hardware, practical assessments), and assist in training sessions for the department and customers.
  • Provide feedback on maintenance procedures related to the Service Department.
  • Attend and contribute to departmental meetings.
  • Interface with Service Administration to ensure test equipment is kept in calibration and available for upcoming jobs; recommend new calibration/test equipment as business needs change.
  • Perform on-site calibration of installed sensors and systems at customer premises, mainly in the Life Science sector, including:
    • Temperature (Platinum Resistance Thermometers and Thermocouples)
    • Relative Humidity (RH)
    • Differential Pressure
    • Airborne Particle Counters
    • Oxygen
    • Carbon Dioxide
    • Active Air Sampler
  • Prepare and execute risk assessments and method statements to ensure a safe working environment.
  • Perform routine, preventative maintenance PC ‘Health Checks’ at customer premises.
  • Liaise with customers to coordinate schedules for equipment access.
  • Provide basic customer support and fault diagnosis via remote communication and on-site, liaising with Head Office for technical support as needed.
  • Maintain ‘enVigil’ application software at customer premises.
  • Discuss potential additions or upgrades with customers to grow Service Department business.
  • Provide feedback on products for improvement or potential quality issues.
  • Ensure Health and Safety equipment is purchased, used, maintained, and that training is completed and renewed as required.
  • Maintain company test equipment, tools, and vehicle, ensuring cleanliness, safety, service in accordance with manufacturer or lease company requirements.
  • Stay updated on regulatory requirements and company procedures and policies.
  • Attend training courses relevant to the role (e.g., advanced calibration techniques, Health and Safety).
  • Offer internal support to other service personnel and departments.
  • Cover for calibration and service engineers in other regions as required, including on-site calibration at customer premises.
  • Perform any additional tasks that arise during day-to-day duties in accordance with company and customer policies and contractual obligations.


  • Computer literate with a good working knowledge of Microsoft Office programs (Excel, Word, Outlook, Access).
  • Professional manner in customer interactions.
  • Good communication and team-working skills.
  • Excellent organisational skills and ability to manage time and priorities.
  • Good practical and problem-solving skills.
  • Initiative and flexibility to take on new tasks when necessary.
  • Enthusiasm, a positive attitude, and a willingness to learn.
  • Ability to supervise others, including contractors.


  • £12.00 per hour 
  • Profit related, tax-free bonus after 1 years’ service as part of our Employee Ownership Trust.
  • Pension scheme.
  • 23 days annual leave, 8 bank holidays per annum and a day off for your birthday.
  • On-site parking.
  • Company van provided following probationary period.
  • Employee Assistance Programme.
  • Death in Service Benefit, 3 x salary.

Working arrangement

  • Working hours are 09:00-17:30 Mon-Fri excluding Bank Holidays.
  • Early finish on a Friday.
  • Duties will be carried out at ASL/Pharmagraph offices in Sandhurst, Berkshire and on-site.

Must have the right to work in the UK.

Why work for us? Check out our Careers Page

Head Office
39 Ivanhoe Road
Hogwood Industrial Estate
Berkshire. RG40 4QQ
United Kingdom
Tel: +44 (0) 1252 861700

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Pharmagraph is a division of Acquisition Systems Ltd. © 2024 Acquisition Systems Ltd | Registered in England No. 2429137 | Registered Office: 39 Ivanhoe Road, Hogwood Industrial Estate, Finchampstead, Berkshire, RG40 4QQ