Service Technician

Are you passionate about cutting-edge technology and exceptional customer service? Join our team as a Service Technician at Pharmagraph and become an integral part of our mission to ensure precision and reliability in the Life Science sector!

The Role: As a Service Technician, you'll provide top-notch calibration and service support to our valued customers, both on-site and from our office. Your work will ensure that critical systems operate flawlessly, contributing to advancements in healthcare and scientific research.

Key Responsibilities:

• Collaborate closely with your team and line management to uphold high standards in customer service, documentation, and timely execution of tasks.
• Leverage your knowledge to support and guide team members on GMP practices, compliance, and efficient work methods.
• Assist in the creation and delivery of training materials and sessions for both internal teams and customers.
• Offer valuable feedback on maintenance procedures to enhance our service department's effectiveness.
• Play an active role in departmental meetings and contribute innovative ideas.
• Coordinate with Service Administration to ensure all test equipment is calibrated and ready for upcoming jobs, and suggest new equipment as needed.
• Conduct on-site calibration of various sensors and systems, including temperature, humidity, pressure, particle counters, and gas analysers, primarily in the Life Science sector.
• Prepare and execute risk assessments and method statements to maintain a safe working environment.
• Perform routine maintenance checks on PCs at customer sites.
• Liaise with customers to schedule equipment access and provide remote and on-site support for fault diagnosis.
• Maintain and manage the ‘enVigil’ application software at customer premises.
• Explore opportunities for service department business growth by discussing potential upgrades with customers.
• Provide feedback on product improvements and potential quality issues.
• Ensure all Health and Safety equipment is up-to-date, used correctly, and that training requirements are met.
• Maintain company equipment, tools, and vehicles in top condition, following safety and service protocols.
• Stay informed on regulatory requirements and company policies.
• Attend relevant training courses to enhance your skills.
• Provide internal support to colleagues and cover for other regions as needed.

Skills and Qualifications:

• Proficiency in Microsoft Office (Excel, Word, Outlook, Access).
• A professional and courteous demeanor in all customer interactions.
• Strong communication and teamwork skills.
• Exceptional organizational abilities with a talent for managing time and priorities.
• Practical problem-solving skills with a hands-on approach.
• Initiative and flexibility to take on new tasks.
• A positive attitude and a genuine enthusiasm for learning.
• Ability to supervise others, including contractors.

Join us at Pharmagraph, where your skills and dedication will drive innovation and reliability in the Life Science sector. We offer a dynamic and supportive work environment with opportunities for growth and development. Apply now and become a key player in our mission to ensure excellence in healthcare and scientific research!

Job Types: Full-time, Permanent

Pay: £23,400.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Additional leave
• Bereavement leave
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sandhurst: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person